Technology Automation for Reliability

Reliability is defined as the ability of a system to perform and maintain its functions in routine circumstances. Improving reliability means ensuring systems are more available for continuous operation than they typically are. Outage or failure of systems can lead to a non-availability, resulting in lost productivity and sales.

Related to overall reliability is the ability to have quick return-to-service when a hardware or software component fails. Some level of system failure is inevitable and being able to maintain a very low mean time to recovery (MTTR) is an equally important benchmark to overall uptime.

The complexity of the technology required to support today’s retail and hospitality environments increase the difficulty of maintaining an acceptable reliability level. It’s often necessary to deploy a range of systems and networks consisting of a mixture of legacy and modern application hosting both in-store and in the cloud. A rapidly evolving set of business requirements is driving the deployment of systems to support increased customer engagement, rich-media, new payment types, and better security, all the while creating complex configurations. And, these applications need to work across a large number of geographically dispersed locations across multiple time zones. Keeping everything working properly with uptime in the 99.9 percentile and extremely quick MTTR is extremely difficult.

How do you address this problem?

The ideal way to make this type of environment work is through technology automation. Reliant Platform provides a more reliable solution to cost-effectively deploy, secure, and manage your applications, security, and network functionality whether in-store or in the cloud. Our approach centers on maintaining fully centralized and active configuration management, monitoring, and analytics. Instead of managing configurations at the store level, you are able to apply central management and delivery to applications and systems. This can be done at the store, group, or enterprise level. Configuration integrity is significantly improved over local configuration management. Individual applications can still be operated at the store level, but are containerized or virtualized and managed centrally.

The Reliant Platform’s dynamic configuration abilities allow you to set policies to enable rapid response as your environment evolves. You can configure policies and rules to execute workflows based on guidelines you define. Most importantly you reduce discrepancies between disparate software environments of your locations. Fast return-to-service is also facilitated as systems can be brought back online quickly by re-applying the latest known valid configuration, containers, and images from the central repository.

In addition, Reliant Platform provides the ability to achieve real fault-tolerance through hardware redundancy and high-availability clusters with automated failover in case of outages. In addition, you get deep system and application monitoring through the Platform providing proactive notification in the event of potential performance degradation or failure.

From configuration management and application delivery, to orchestration, monitoring, and analytics, Reliant Platform leverages a webscale based approach that can address both legacy and new systems with emphasis on significantly improved reliability.