March 16, 2020

At Reliant Solutions, our first priority is the health and safety of our employees, customers, their families, and the communities in which we live and work.

We want to thank you for your patience during this very challenging situation and provide you with an update on our response to the COVID-19 virus. We have been closely monitoring the evolving coronavirus pandemic, as well as following the recommendations of the U.S. Centers for Disease Control and Prevention (CDC) and local authorities.

We are supporting the global efforts to contain the spread of this virus and mitigate its impact on our employees, our families and customers. From the onset of this virus news, we have taken extensive pro-active safety measures and will continue to do so. We have limited cross border and non-essential travel and have enhanced our office protocols to provide the healthiest work environment possible to ensure that we can sustain normal business operations.  Most of our employees have been working remotely from home for the past two weeks and will continue to do so until deemed safe to return to the office.

We are all part of the hospitality and retail industry and are therefore susceptible to the same negative impacts as our customers. We are in this together.  Our New York City Headquarters and many of our customers are in area where remote work is being advised.  We know that our customers rely on us for their mission-critical operations and wish to reassure you that Reliant will continue to support our customers, with continued monitoring and personnel available for them. We will provide:

  • Our support as we have always done remotely
  • Our executives are available at any time to address concerns and support our partnerships
  • We will maintain current project schedules and timelines collaborating with our customers
  • Remain prepared and capable to deliver new projects as required by our customers
  • Maintain our development roadmaps and innovation with our employees working from home

Across all of these areas of our business, our teams will travel when it is safe and appropriate but are also equipped to work remotely with constant communication throughout our organization and with our customers. Our contingencies are designed so that to the extent possible, we can continue to operate with limited or no disruption in our level of support, services, or ongoing development projects during this time of uncertainty. The configuration of our corporate offices, our ability to flex our work habits and the strong cloud + edge-based network and tools provide our staff with the ability to work remotely and efficiently.

Please be assured we will continue to carefully monitor the extent of the outbreak, its global impact on our various offices and customers, and follow all guidelines from various health organizations and government authorities. We are monitoring the situation around the clock and will continue to update our approach as information becomes available from the World Health Organization, CDC, and local authorities.